Shipping & Returns

Shipping

Eligible fine jewelry orders include complimentary secure shipping. FedEx Express Standard Overnight shipping is offered for orders and is fully insured. Rates may vary by order value; orders above $150,000 are quoted individually.

Orders paid by wire are shipped once funds clear. You will receive tracking via email. For maximum security, orders may be shipped to the FedEx location nearest you for pickup with ID.

Refund and Returns Policy

We have a 7-day return policy on watches, which means you have 7 days after receiving your watch to request a return for not-as-described items only.

To be eligible for a return, your item must be in the same condition that you received it, with the same contents as when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Worn items will not be eligible for return.

To start a return, contact us at (248) 320-0202. Returns will need to be sent to: 123 W. Maple Rd, Birmingham, MI 48009, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at (248) 320-0202 or fill out the contact form.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Right to Cancel Order(s)

All orders, whether initial or additional, are subject to acceptance by and shall only become effective upon confirmation by SRL Jewelers.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund; refunds will be processed within 7 days. If more than 7 business days have passed since we’ve approved your return, please contact us at (248) 320-0202.